I only went to this place because it received almost 4 stars, by it was far from it. I ordered the Mongolian beef & barely got any beef it was mainly soggy vegetables in a brown sauce that had no flavor. Ive had better Chinese food at hole in the walls.
He is loosing this business so much money. Even though I personally like the food here "my hubby disagrees and prefers the food from Great Wall China instead lol", this guy just needs to be fired. No customer service, no etiquette whatsoever. The guy that answers the phone "Humberto" is absolutely terrible. Until recently we would order from this place. I was not a satisfied with the service or did that this restaurant provides therefore I give them a 1 star! Sorry just being honest. Let me explain why, first off it took me literally 15 minutes for someone to answer the phone so I could place my order secondly, the egg rolls tasted as of they were refried and my rice was cold. I had a horrible experience at Chef Chan. They do need more workers i believe cuz popular corner is pretty overwhelming IMO.
Its your regular Chinese corner spot get your food and go!!! i order from here 3 to 4 times a week and Food Quality is what matters. This is not PF Changs so i dunno why people complain bout the service. Food is awesome and portions are worth the money and more. and there delivery guys are always asking for tipsīest Chinese Spot Down south by far. food gets here cold they should invest in a bag to keep the food warm. I absolutely hate the manager the lady always says we will no longer deliver there just because I complain to try to help her fix her business. The place is good when it wants to be it is as they have different cooks Iva had like 3 bad encounters from the delivery man not finding my house and making me walk outside in the rain etc. He llamado tres veces hoy para hacer el mismo pedido de siempre y he tenido que esperar 2 horas para que me lo trajeran sin contar con que a la tercera llamada fue que me tomaron el pedido correctamente y me preguntaron la direccion exacta.Įs una pena realmente que tengan ese servicio cuando la comida es tan buena. She refused to refund because the food was already partially eaten!!! She kept offering another plate as if he or anyone would want another plate from this unhygienic restaurant! Linda refused to give me contact information for her superiors, stating at one point that she would have to contact her "attorney" in order to do so! Im not even upset over the refund or the food anymore, my issue is the HORRIBLE customer service from the MANAGER!! Is this how Chef Chen treats their customers? How dare she! The manager on duty named "Linda" is so disrespectful and rude, yelling and calling me a liar on several occasions. There was a hair found in my nephews food as he was eating. Hair in food! Terrible customer service! I loved this restaurant growing up, but management has turned me away indefinitely.
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